Privacy Policy 
 

Effective Date: [08-20-2024] 

Virtual Mainline Solutions ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.virtualmainlinesolutions.com and subscribe to our AI Agent services. By accessing or using our services, you agree to this Privacy Policy. 
 

1. Information We Collect 

Personal Information 

We may collect personal information that you voluntarily provide to us, including but not limited to: 

• Name 

• Email address 

• Billing information 

• Account credentials 

Automatically Collected Information 

When you visit our website, we may collect information automatically, such as: 

• IP address 

• Browser type and version 

• Operating system 

• Access times and referring URLs 

• Usage data through cookies and similar tracking technologies 

2. How We Use Your Information 

We may use the information we collect for various purposes, including: 

• To provide, operate, and maintain our services 

• To improve, personalise, and expand our services 

• To understand and analyse how you use our services 

• To develop new products, services, features, and functionality 

• To communicate with you, including for customer service, updates, and marketing 

• To process your transactions 

• To prevent fraudulent transactions and monitor against theft 

3. Legal Basis for Processing 

We process your personal data under the following legal bases as per the General Data Protection Regulation (GDPR): 

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose. 

• Contract: The processing is necessary for a contract we have with you or because you have asked us to take specific steps before entering into a contract. 

• Legal Obligation: The processing is necessary for us to comply with the law. 

• Legitimate Interests: The processing is necessary for our legitimate interests, or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests. 

4. Disclosure of Your Information 

We may share your information with: 

• Service Providers: We may share information with third parties that perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. 

• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. 

• Legal Obligations: We may disclose your information to comply with applicable laws, regulations, governmental requests, or legal processes. 

5. Data Retention 

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

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6. Data Security 

We use administrative, technical, and physical security measures to protect your personal information. Despite these measures, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee its absolute security. 

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7. International Data Transfers 

We may transfer your personal data to countries outside of the UK and the European Economic Area (EEA) that do not have the same data protection laws as the UK and EEA. If we do, we will ensure that it is protected to a level that is compliant with GDPR requirements, using methods approved by the European Commission. 

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8. Your Rights 

Under the GDPR, you have several rights regarding your personal data, including: 

• Right of Access: You have the right to access your personal data and receive a copy of it. 

• Right to Rectification: You have the right to have inaccurate personal data rectified, or completed if it is incomplete. 

• Right to Erasure: You have the right to have your personal data erased under certain conditions. 

• Right to Restrict Processing: You have the right to request the restriction or suppression of your personal data. 

• Right to Data Portability: You have the right to obtain and reuse your personal data for your own purposes across different services. 

• Right to Object: You have the right to object to the processing of your personal data in certain circumstances. 

To exercise any of these rights, please contact us at contact@virtualmainlinesolutions.com. 

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9. Cookies 

Our website uses cookies to enhance your experience. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited. 

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10. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website with the "Effective Date" updated. Your continued use of the services after any modification to the Privacy Policy will constitute your acknowledgment of the modification and your consent to abide and be bound by the modified policy. 

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11. Contact Us 

If you have any questions or concerns about this Privacy Policy, please contact us at contact@virtualmainlinesolutions.com. 

 

Terms & Conditions 

Effective Date: [Date] 

These Terms & Conditions ("Terms") govern your use of the AI Agent services provided by Virtual Mainline Solutions ("we", "us", "our"). By accessing or using our services, you agree to be bound by these Terms. 

1. Subscription Terms 

• Eligibility: You must be at least 18 years old to use our services. By subscribing, you represent and warrant that you have the legal capacity to enter into these Terms. 

• Subscription Plans: We offer various subscription plans. Details of the plans, including the associated fees, are provided on our website. 

• Billing: Subscription fees will be billed on a recurring basis as per your selected plan. You authorize us to charge your designated payment method for the subscription fees. 

• Cancellation: You may cancel your subscription at any time by following the instructions on our website. Cancellations will take effect at the end of the current billing cycle. 

2. Account Responsibilities 

• Account Creation: To access our services, you must create an account by providing accurate and complete information. 

• Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account. 

3. Use of Services 

• Licence: We grant you a limited, non-exclusive, non-transferable license to access and use our services for personal, non-commercial use. 

• Prohibited Uses: You agree not to use the services for any unlawful purpose, to engage in any activity that interferes with or disrupts the services, or to attempt to gain unauthorized access to any portion of the services. 

4. Intellectual Property 

• Ownership: All content, features, and functionality of the services are and will remain the exclusive property of Virtual Mainline Solutions and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Virtual Mainline Solutions. 

5. Termination 

• Termination by You: You may cancel your subscription at any time. Termination will be effective at the end of the current billing cycle. 

• Termination by Us: We may suspend or terminate your access to the services if you breach these Terms or for any other reason at our sole discretion. 

6. Limitation of Liability 

To the fullest extent permitted by applicable law, in no event shall Virtual Mainline Solutions, its affiliates, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses. 

7. Indemnification 

You agree to indemnify and hold Virtual Mainline Solutions harmless from any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys' fees) arising out of or related to your use of the services or any violation of these Terms. 

8. Governing Law and Dispute Resolution 

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. 

9. Changes to These Terms 

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on our website. Your continued use of the services after any modification to the Terms will constitute your acceptance of the modification. 

10. Contact Us 

If you have any questions or concerns about these Terms, please contact us at contact@virtualmainlinesolutions.com.