top of page
Virtual Mainline Logo.png

Acquisition and Usage Policy

Acquisition and Usage Policies for ETCS AI Agent 

1. Overview 

These policies govern the acquisition and usage of the ETCS AI Agent, ensuring fair access and optimal performance for all users. By using the ETCS AI Agent via the website, you agree to adhere to these policies. 


2. Acquisition Policy 

  • Access: Access to the ETCS AI Agent is available to registered users only. Users must create an account and agree to the terms of use during registration. 

  • Subscription Options: Access is provided through a subscription model. Pricing details are available on the website, with subscriptions billed annually or monthly as per the chosen plan. 

  • Trial Period: A free trial with limited functionality may be offered to new users for a specified period. 

  • Account Sharing: Each account is intended for individual use. Sharing login credentials with others is strictly prohibited. 


3. Usage Policy 

  • Fair Usage: Users are allowed a maximum of 100 questions per month. This limit ensures fair access to resources for all users and helps maintain optimal system performance. 

  • Question Counter: Each user’s account will display the remaining number of allowable questions for the current month. This counter resets on the first day of each calendar month. 

  • Exceeded Limit: Users exceeding the monthly limit will receive a notification and will need to wait until the next month or purchase an add-on to extend their usage. 


4. Acceptable Use 

  • Purpose: The AI Agent is intended for educational, training, and professional purposes related to ETCS. 

  • Prohibited Uses: Users may not: 

  • Use the AI Agent for unlawful, unethical, or unauthorised purposes. 

  • Attempt to manipulate or bypass usage limits. 

  • Use automated tools or bots to interact with the AI Agent. 


5. Data and Privacy 

  • Data Retention: Interaction data may be retained for quality assurance and improvement purposes. Personal data is managed in accordance with the website’s privacy policy. 

  • Confidentiality: Sensitive or confidential business data should not be shared with the AI Agent. Users are responsible for ensuring compliance with their organisation’s data-sharing policies. 


6. Support and Feedback 

  • Technical Issues: Users experiencing technical issues can contact support via email support@vmsolutions.co.uk or the website’s help centre. 

  • Feedback: Users are encouraged to provide feedback to improve the AI Agent's accuracy and functionality. 


7. Breach of Policy 

  • Suspension of Access: Breach of these policies may result in temporary or permanent suspension of access to the AI Agent. 

  • Termination: The website reserves the right to terminate accounts that violate the terms of use. 


8. Amendments 

The policies may be updated periodically to reflect changes in functionality, legal requirements, or operational needs. Users will be notified of significant updates via email or the website. 

bottom of page